Troubleshooting

Nothing happens when I press Stream

Check your licence

Streaming needs a licence or an active free trial. Open InterDirector → Licence… to see where you stand. If it has ended, InterDirector tells you when you press Stream, with a button to buy or renew. See the free trial and buying and activating a licence.

Check the destination address

An RTMP or RTMPS address has to begin with rtmp:// or rtmps://; InterDirector will not accept one that does not, and says so where you entered it. Double-check the server address and stream key (or, for SRT, the stream ID) against what your streaming platform actually gave you: a stray space or a missing character is the most common cause.

Check the destination is turned on

Each destination in your Show can be turned on and off on its own. Pressing Stream starts every destination that is turned on; one that is switched off is skipped, silently, so it is worth checking each one’s state if only some of them should be going out.

Still nothing

Write to info@interdirector.com with what you see, including whether InterDirector shows any message when you press Stream.

Waitlist

Join the waitlist

Leave your name and email and we'll write once, when InterDirector is out.